Cancellation All classes paid for including private sessions are NON-REFUNDABLE (including blocks of 5 and 10). Andrea Sara trading as Positive Energy Pilates (we or us) requires 24 hours’ notice for studio cancellations and 12 hours’ notice for group class cancellations or the full charge applies. Liability waiver In return for us providing Pilates instruction to you, to the fullest extent permitted by law you agree to release and discharge us from all claims, actions, proceedings, demands, losses, damages, penalties, fines, costs and expenses (Claims), no matter how they arise, that you may have against us and which arise in connection with your participation in any or our classes or the use of our facilities and equipment or because you are on our premises, including any Claims for death, personal injury or illness. This includes any Claims caused or contributed to (directly or indirectly) from the negligence, breach of agreement, default or omission by Positive Energy Pilates or its owners, employees or contractors. Positive Energy Pilates will not be liable for any loss, damage or theft of any of your property whilst you are on our premises. Purchase policy All classes must be paid for before you can attend a class. If you purchase a block of five classes (5 Block), you must use the 5 Block within 2 months of the date of purchase after which time it will expire and you will have to pay for further classes you wish to attend. If you purchase a block of ten classes (10 Block), you must use the 10 Block within 4 months of the date of purchase after which time it will expire and you will have to pay for further classes you wish to attend. You may request an extension for a 5 Block or 10 Block but whether we agree to this is at our sole discretion. Full time students (being school or full time university students) and students who are undertaking training to become a Pilates instructor with a nationally recognised Pilates training body are entitled to a 15% discount for a 10 Block. Proof of student status is required. Privacy We may obtain certain personal information (such as information about where you live, your phone and email details, your age and your information about your health and financial details). We will only use, disclose or deal with such information if it is reasonably necessary for us to do so in connection with providing Pilates, yoga and other classes to you. Website design by Mark St. Clair & Andrea Sara