Cancellation All classes paid for including private sessions are NON-REFUNDABLE (including 5 and 10 passes). Andrea Sara trading as Positive Energy Pilates (we or us) require 24 hours notice for studio cancellations and 12 hours notice for group class cancellations or the class may be deducted from your pass. Liability waiver In return for us providing Pilates instruction to you, to the fullest extent permitted by law you agree to release and discharge us from all claims, actions, proceedings, demands, losses, damages, penalties, fines, costs and expenses (Claims), no matter how they arise, that you may have against us and which arise in connection with your participation in any or our classes or the use of our facilities and equipment or because you are on our premises, including any Claims for death, personal injury or illness. This includes any Claims caused or contributed to (directly or indirectly) from the negligence, breach of agreement, default or omission by Positive Energy Pilates or its owners, employees or contractors. Positive Energy Pilates will not be liable for any loss, damage or theft of any of your property whilst you are on our premises. Purchase policy All classes must be paid for before you can attend a class. If you purchase a block of five classes (a 5 pass), you must use the 5 pass within 12 months of the date of purchase after which time it will expire and you will have to pay for further classes you wish to attend. If you purchase a block of ten classes (a 10 pass), you must use the 10 pass within 12 months of the date of purchase after which time it will expire and you will have to pay for further classes you wish to attend. An extension for a 5 pass or 10 pass will be at management's discretion. Full time students (being school or full time university students) and students who are undertaking training to become a Pilates instructor with a nationally recognised Pilates training body are entitled to a 15% discount for a 5 or 10 pass. Proof of student status is required. Privacy We may obtain certain personal information (such as information about where you live, your phone and email details, your age and your information about your health and financial details). We will only use, disclose or deal with such information if it is reasonably necessary for us to do so in connection with providing Pilates, yoga and other classes to you. Website design by Mark St. Clair & Andrea Sara